Insta360 Flexicare to Insta360 X5 - physical card
- It offers the possibility of replacing the camera in the case of accidental damage, such as flooding, screen rupture or other damage resulting from normal use.
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Insta360 Virtual FlexiCare for X5 - physical card
Insta360 FlexiCare is an extended protection that gives users peace of mind in the event of unexpected hardware failures. The program covers two replacements of the same Insta360 camera model within 12 months of purchase. Whether your device falls, gets flooded, or the screen or lens is damaged – with FlexiCare you can count on a quick and professional replacement, without stress and unnecessary costs.
Transparent conditions and low exchange fee
As part of the service, each exchange is subject to a flat fee of €37.99. Insta360 covers all shipping costs both ways, so you don't have to worry about additional fees. The entire process is handled online – simply submit your exchange request and our team of experts will take care of the rest. Note – FlexiCare can only be activated for products that have not yet been activated or have been activated within the last 15 days.
Professional service and original parts
All replacements are carried out by qualified Insta360 technicians using original parts. This means you can be sure that your equipment will be returned to you in perfect condition. As part of the service, you get access to global support - you can contact any authorized Insta360 repair center worldwide or use online support via email or live chat.
Simple operation and fast turnaround time
Service request under FlexiCare is smooth and without unnecessary formalities. After submitting the request, the technical team organizes the exchange and takes care of the logistics of the shipment. This way you can quickly get your equipment back in working order and get back to creating more shots.
