Insta360 FlexiCare for Insta360 Ace Pro 2 - physical card

Insta360 FlexiCare Protection for Insta360 Ace Pro 2 - Physical Card

Insta360 FlexiCare is extended protection that gives users peace of mind in the event of unexpected hardware damage. The program covers two replacements of the same Insta360 camera model within 12 months of purchase. Whether your device is dropped, flooded, or the screen or lens is damaged – with FlexiCare you can count on a quick and professional replacement, without stress or unnecessary costs.

Transparent terms and a low replacement fee

As part of the service, each replacement is subject to a flat fee of €27.99. Insta360 covers all shipping costs both ways, so you don't have to worry about additional fees. The entire process is handled online – simply submit a replacement request and our team of experts will take care of the rest. Note – FlexiCare can only be activated for products that have not yet been activated or have been activated within the last 15 days. The user is responsible for associating the camera with the code on the manufacturer's official website insta360.com.

Professional service and original parts

All replacements are carried out by qualified Insta360 technicians using original parts. This means you can be sure that your equipment will be returned to you in perfect condition. As part of the service, you get access to global support – you can contact any authorized Insta360 repair center worldwide or use online support via email or live chat.

Easy to use and fast turnaround time

Requesting service through FlexiCare is quick and hassle-free. After submitting the request, the technical team organizes the replacement and handles the shipping logistics. Thanks to this, you can quickly get your equipment back in working order and get back to creating new shots.